Reading Time: 8 min read
Review of: Liquid Web
Product by:
Chris Wagner

Reviewed by:
Rating:
5
On December 7, 2017
Last modified:December 7, 2017

Summary:

About Liquid Web Hosting

Liquid Web is one of the leading web hosting and cloud application solutions providers today. Apart from its powerful hardware, LiquidWeb has a team of experienced web hosting professionals that give it a clear cut above the other, major web hosting solutions providers.

In a press release that was published in May 2017, Liquid Web outperformed competition across web hosting and cloud service platforms by providing a faster and better user experience. The host trampled Amazon, DigitalOcean, and Rackspace.

LiquidWeb has its own servers and virtual machines with faster processors and disk space. These enable it to effectively handle and sustain huge requests and transactions per second.

How fast is LiquidWeb Hosting?

LiquidWeb Hosting Uptime Score:

We have been monitoring LiquidWeb’s Uptime score over the years. Here below you can see the history of last 5 months.

Liquid Web Uptime Score (November 2017)

100% Liquidweb uptime score for November 2017. Test website not went down during this period.

Liquid Web Uptime Score (September 2017)
100% Liquidweb uptime score for September 2017. Test website not went down during this period.
Liquid Web Uptime Score (October 2017)
100% Liquidweb uptime score for October 2017. Test website not went down during this period.
Liquid Web Uptime Score (July 2017)
100% Liquidweb uptime score for July 2017. Test website not went down during this period.
Liquid Web Uptime Score (August 2017)
100% Liquidweb uptime score for August 2017. Test website not went down during this period.

 

Reliability and Features Overview:

LiquidWeb offers a wide range of unique features that site owners, companies, and businesses should know to gain insights into what the firm offers.

Here is an overview of the main features of Liquid Web:

1. Sonar Monitoring

LiquidWeb’s Sonar Monitoring is a division of the company that is dedicated to ensuring reliability in service delivery and immediate resolutions to all incidents. The division uses sophisticated systems and tools to make sure that the optimal performance of servers is not interrupted at all times.

Through the Sonar Monitoring tools, problems that arise from the servers are detected and resolved early.

Image Source: LiquidWeb.com

The Sonar Monitoring team is tasked with the responsibility of providing immediate response to all issues that are faced by clients, thereby cutting downtime.

Other perks of LiquidWeb’s Sonar Monitoring include free migration assistance and statistics of load, memory, usage, and uptime.

2. HIPAA Compliant Hosting

LiquidWeb meets all HIPAA Compliance standards. These standards are critical for the protection of patients’ information.

Image Source: LiquidWeb.com

LiquidWeb offers HIPAA Compliant hosting solutions with improved data and physical security measures. These include on-site HIPAA trained staff. Apart from the host’s recommended HIPAA Compliant hosting plans, the company provides assistance that enables clients to achieve the required compliance standards.

3. Hybrid Hosting

LiquidWeb offers hybrid hosting solutions too. These solutions are not only suitable for businesses but for IT professionals too.

The hybrid cloud brings together various aspects of public or private cloud and some dedicated infrastructure. One of the key benefits of hybrid hosting is a customized user experience.

The hybrid cloud enables you to personalize almost every element ranging from storage devices, server specifications, and managed firewalls to dedicated load balancers in a way that suits your environment.

Running Dedicated Servers with LiquidWeb’s Storm Servers enables users to easily scale their web applications and save money.

The diagram below shows the key elements of hybrid web hosting:

4. Disaster Recovery

For protection against data loss or extended downtime in the event of a disaster, LiquidWeb has invested in a well-developed disaster recovery plan.

The company has three fully owned data centers in different disaster neutral locations in the U.S. Additionally, the host offers a wide range of personalized back up plans that enable you to arrange your servers and back up data in a way that meets the desired level of security for your website or business.

This diagram illustrates the LiquidWeb Disaster Recovery feature:

5. Data Centers

LiquidWeb has three state-of-the-art, privately-owned data centers situated in different locations across the U.S central and west regions. The data centers in the US-central region are located in Michigan and Lansing with the additional one in Arizona covering the US-West region.

Image Source: LiquidWeb.com

These data centers are operated and monitored 24/7 by LiquidWeb’s Heroic Support team to ensure quicker response all the time.

The two data centers in US-central region cover various zones to deal with redundancy in a wide range of disaster neutral areas. The Phoenix-based data center offers distinct features and it’s mainly suitable for the savvier clientele.

These provide improved geographic redundancy, strong West Coast coverage, and enhanced disaster recovery.

Hosting Plans and Pricing

LiquidWeb provides a wide range of hosting plans for both beginners and professionals.

The host’s Virtual Private Servers are a good option for starting websites as well as blogs, opening forums with PHPBB, installing CMS solutions like Drupal, and operating online stores with osCommerce, among others.

LiquidWeb provides both Windows and Linux hosting to ensure greater flexibility of the users.

Considering the reliability of Virtual Private Servers, users can maximize website speeds with reduced SSD storage latency.

Owing to the round-the-clock customer support that is offered by LiquidWeb’s Heroic Support, there is usually so much that can be achieved with a VPS.

Image Source: LiquidWeb.com

LiquidWeb’s hosting plans are segmented into three classes with each having distinct provisions and pricing.

Here is an overview of LiquidWeb’s hosting plans and their respective prices:

1GB VPS for the Webmaster:

The key provisions of this hosting plan include;

  • 1.0 GB Memory
  • 50 GB SSD Disk Space
  • Fully managed w/ cPanel
  • Price: $25 per month

2GB VPS for the Professional:

This plan comes with the following:

  • 2.0 GB Memory
  • 100 GB SSD Disk Space
  • Fully managed w/ cPanel
  • Free Standard SSL Certificate
  • Free Domain Registration
  • Price: $54 per month

4 GB VPS for the Agency:

The main features of this hosting plan include;

  • 3.9 GB Memory Space
  • 150 GB SSD Disk Space
  • Fully managed w/ cPanel
  • Free Standard SSL Certificate
  • Free Domain Registration
  • Price: $114 per month.

With every hosting plan, LiquidWeb offers a free, single domain registration and one standard SSL certificate for one year on request. Part of the allocated Disk Space and RAM is dedicated to Storm Operating.

Pricing of the LiquidWeb hosting plans is based on the most recent zones. Thus, they may vary sometimes.

It’s also worth noting that the prices of the hosting plans are only for the first month. The amount that you pay for the services after the first month will depend on the utilized resources.

If you intend to run your activities on WordPress, it is advisable that you first check the options offered in the LiquidWeb’s managed WordPress services.

LiquidWeb’s managed WordPress hosting plans include personal, professional, and agency options that go for $119, $189, and $289 per month respectively. You can also opt for Enterprise plans that are offered at a starting price of $699.

Image Source: LiquidWeb.com

LiquidWeb has a Storm Server billing system that automatically calculates the bills for users on a daily basis. Hence, users pay for the offered services and time only. Perhaps, this is more efficient than deploying a server and scaling it to your needs.

Although each plan comes with a standard RAM and Disk Space, users can scale up or down after obtaining the desired hosting plan.

Regardless of the particular hosting plan that you acquire, LiquidWeb offers real-time monitoring, free Storm firewall, and free incoming bandwidth. It also provides comprehensive customer support.

cPanel Interface

LiquidWeb offers a fancy and user-friendly cPanel interface that is ideal for easy web server management. There are numerous applications of the cPanel interface that are aimed at offering precise tools for simplifying the web hosting procedures.

Liquid Web’s cPanel interface caters for domain-level login, Web Host Manager login, webmail login, and logging by a port number.

Image Source: LiquidWeb.com

Whenever you use any of these logging shortcuts, you will be directed to a page from where you can easily enter your username and password.

For convenience, you can simply bookmark the page. And, to give users an easier time using the cPanel interface, Liquid Web offers a simple tutorial that you can always use at your own convenience.

Since using the cPanel interface can still be challenging to some users even with the tutorial, the Liquid Web’s Heroic Team is available 24/7 to guide customers through the installation and other procedures. This enables you to get the most out of the cPanel interface when it comes to web server management.

With a cPanel interface, you can extend capabilities past the standard Linux-based hosting. That’s because there are several features on the interface including CGI programs and a shopping cart.

Besides, the interface is fully customizable to deliver the desired feel and look for every web page.

Customer Service

LiquidWeb’s exceptional customer service is one of the reasons that have enabled the company to soar to greater heights amidst the stiff competition in the market. The firm has a dedicated team of trained and experienced techs dubbed, the Heroic Support team.

This team provides an expert and dependable customer service 24/7. Thus, clients are always guaranteed customized web hosting and cloud service solutions at their convenience.

Image Source: LiquidWeb.com

LiquidWeb offers expert, comprehensive, and round-the-clock customer service in a way that caters for diverse customer needs.

Apart from hosting websites, the company takes care of the involved logistics to ensure optimal performance. This enables clients to focus on the core activities of their businesses.

To ensure better results, the company’s sales team takes clients through the hosting plans and their respective features. This helps when it comes to making informed decisions.

Even after obtaining the required hosting plan, the support team can still provide additional insights into the services to ensure a more enjoyable user experience.

Heroic Promise and SLA

The high Net Promoter Scores that LiquidWeb has continued to reflect over the years is a testimony to their exemplary customer service.

Image Source: LiquidWeb.com

However, most of the company’s strengths in customer service are due to their Heroic promise and SLA. The promises include, 24/7 US-based sales and Live Chat, no contracts, transparency in pricing, up-to-date inventory, informative web hosting materials, HIPAA/PCI certifications, proactive support, and updates among others.

LiquidWeb has a fully-fledged Service Level Agreement that covers a wide range of areas including response times, replacement of hardware, and compensation for downtime. The company guarantees faster response to all customer requests and complaints.

Additionally, LiquidWeb’s SLA includes 1000% downtime compensation that is covered in its 100% uptime guarantee. Consequently, clients that experience downtime get ten times compensation for the hitches.

The main guarantees that are covered in LiquidWeb’s SLA include:

1.) Initial Response Time Guarantees

Image Source: Liquidweb.com

Apart from the Help Desk tickets that are accorded a response time guarantee of 30 minutes, LiquidWeb responds to Live Chats and phone calls within 59 seconds.

2.) Infrastructure Response Time Guarantees

Liquid Web guarantees 100% network and power uptime, failure to which clients are credited 10 times the amount of downtime. On the other hand, the company promises 30 minute hardware replacement time guarantee.

In case the identification of the problems and replacement of the hardware takes more than the stipulated 30 minutes, LiquidWeb guarantees 1000% compensation for the additional time.

Support/ Knowledge Base

This company has an extensive support/ knowledge base that covers all aspects of its web hosting and cloud solutions. It has dedicated support customer programs and trained on-site techies with many years of experience in the provision of web hosting solutions.

The entire LiquidWeb’s Heroic Support team comprises of web hosting professionals and engineers that are responsible for the provision of round-the-clock assistance to all customers in every stage.

Image Source: LiquidWeb.com

For convenience in dealing with common web hosting challenges, the firm offers vast resources that are easily accessible to all clients from its website.

These resources include articles, videos, and other materials that can always be referred to for quick web hosting solutions. The resources are classified as Tutorials, Series, Common Fixes, and Getting Started.

Although these materials are prepared by experts, they are configured in simple languages that both beginners and professionals can read and understand with ease.

Owing to the wide range of web hosting elements that are covered in these resources, there are several tasks that clients can perform independently without contacting the customer support team.

In case a client needs additional information, LiquidWeb has a dedicated Heroic Support team that works 24/7/365 providing a personalized assistance.

Verdict

LiquidWeb has a significant presence in 150 countries with more than 30,000 customers. And, this can be attributed to its expertise in the provision of web hosting solutions that continue to attract entrepreneurs, web designers, and developers across the globe.

The firm is known for highly powerful hardware, professional, and dependable web hosting solutions.
In addition to its reliable Heroic Support team, LiquidWeb is committed to developing new web hosting solutions, delivering faster, safer, and enhanced user experience.

Coupled with a robust portfolio, clients can choose customized web hosting solutions that suit their specific needs.

Considering all these perks discussed, there is no doubt that LiquidWeb is an option to consider when looking for highly professional and reliable web hosting solutions.

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Chris Wagner

Chris Wagner has 7 years of experience as Network Administrator. His areas of interest includes Servers, Network Management and Cloud Computing.