SupportHost Review 2020: Worth Your Money?

SupportHost Review: Everything you should know before buying it!

How do you choose hosting plans? Do you read reviews, sign-up for a free trial, test the hosting partner during the money-back guarantee period, or just compare the features?

Whatever it may be, we are here to help you. We review hosting companies based on certain parameters.

If you haven’t finalized yet, then why not check SupportHost?

What is SupportHost?

SupportHost is a hosting company. It has its data center in Nuremberg, Germany.

SupportHost rolled out their hosting services in 2010.

It has WordPress, Magento, Joomla, PrestaShop, Drupal, Dedicated and Cloud hosting services. They cater to small and large businesses.

supporthost

The interface seemed quite interesting to us and we hope you’ll also love it.

So let’s dive in, shall we?

Further Information:
  • Best Web Hosting Companies – See our ultimate guide for choosing the right hosting and the list of the best hosting providers of 2020.

Uptime

Uptime refers to the time during which your web host remains up and running.

SupportHost guarantees an uptime from 99.5% to 99.9% depending upon the plan you choose.

What makes ‘Uptime’ a crucial factor to analyze before choosing a host?

More downtime can mean fewer chances of people being able to access it.

If the users can’t open your site, that’s a lost opportunity.

We used SLA Uptime Calculator to calculate for how many hours a site will go down in a year for both of the promised uptimes.

Here is what we found:

uptime 99.5%

Every second that your eCommerce website goes down it equates to money walking out of your virtual store.

Similarly, an uptime of 99.9% would mean that your site will be down for:

uptime 99.9%

The impact of downtime can be known by looking at the fact that Amazon lost $5 million due to a downtime of 40 minutes.

The biggest companies in the race tend to offer a NEAR perfect uptime score of 99.99% which translates to downtime of 8.6 seconds per day and 52 minutes and 35.7 seconds per year.

SupportHost needs to improve on this parameter but it is justified by the other great features that it offers.

Pricing and Features

SupportHost has several flexible packages at competitive prices, suitable for a variety of web hosting requirements.

You can choose from basic shared hosting up to high-powered dedicated servers. There is also a mid-way out wherein you can opt for semi-dedicated hosting.

cPanel - SupportHost

All plans come with a free domain and you get the first two months of hosting free if you’re transferring a site from a different hosting service provider.

Subscribing to SupportHost is relatively risk-free as it has a 30-day money-back guarantee.

While the features may differ depending on the service you select, most of the plans include the following:

  • PHP support, Cron Jobs, phpMyAdmin tool, MySQL databases, and remote MySQL connections
  • SSL certificate and SSH access
  • Webmail, email filters, and IMAP
  • One-click app installations through Softaculous
  • cPanel
  • Free daily and weekly backups
  • Free website transfer
  • Free secondary MX

You have an option to pay annually, biennially or triennially and we think the features are excellent considering the price offered.

The best part is that you can upgrade or downgrade a plan anytime and the balance money left in your account can be used to pay for future invoices.

Ease of Use

We found that the interface was quite easy to navigate and didn’t come across any issue.

Ease of use

Customer Support

SupportHost lacks live chat support but it has a highly responsive support ticket team, a call center, and a direct email channel for its current clients/subscribers that is available 24/7 even during the holidays.

Apart from that, they have excellent blogs and tutorials.

tutorial on demand

Also, they monitor the server every 5 minutes so that even if the issue crops up, it can be quickly resolved.

customer support

It has a special ‘client area’ to resolve a query.

supporthost

Security

SupportHost uses the best security measures including Clam AntiVirus, DDoS protection, fingerprint scanners, iris scanners, and computerized motion detectors.

It is as secure as a vault.

secure like vault

It offers free privacy protection that is generally included in paid plans of other hosting companies.

Free privacy protection

An auxiliary diesel generator is available in case of power cuts and supports data center consumption for nearly 15 minutes.

data centre

Pros of SupportHost hosting:

  • Good security features
  • 30 days money-back guarantee
  • Competitive prices
  • Ample tutorials

Cons of SupportHost hosting:

  • Absence of ‘live chat’ support
  • Does not support ‘windows’

CONCLUSION:

So, we have just completed our basic analyses and do we recommend using SupportHost?

YES!

Go for it, they have excellent security features, easy user interface and the best of all a 14 day trial period with a 30 days money-back guarantee.

Do let us know in the comments section any other peculiar feature that you noticed about SupportHost.

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