If you’re an online business, getting more customers must be one of your top priorities, right? If it’s not, then you’re pretty much doomed as a business.

That’s where live chat comes in.

According to a study made by Hubspot, 82% of customers rate an immediate response as important when they have a marketing or sales questions.

Hubspot

You can also check out this post by Neil Patel to better understand why you actually need to set up live chat on your site.

What does this mean for you?

It means that not using live chat on your site is causing you to lose tons of clients every day.

The bottom line is you need to start using live chat if you want to skyrocket your conversion rate, and we’re going to help you out by showcasing the best live chat software in this post.

Best Live Chat Software of 2019
  • My LiveChat
  • LiveAgent
  • LiveChat
  • Acquire
  • Olark
  • Pure Chat
  • Userlike
  • Chatra
  • ClickDesk
  • Smartsupp
  • Tidio
  • WebsiteAlive
  • Gist
  • LiveAdmins

1. My LiveChat

My live chat

My LiveChat offers an easy and totally free option to communicate with your prospects. As you might expect, it offers live chat services to help you close more sales by answering any question that your customers might have.

Here’s a small list of features that you can expect from My LiveChat:

Features:

  • Multiple chat sessions
  • SSL encryption
  • Real-time traffic monitoring
  • Customizable chat pop up

Pros:

  • It’s free to use.
  • Very easy to set up
  • You can customize the look of your chat box as needed.
  • You can also customize the chat box based on the visitor’s geographical location, which is pretty cool.

Cons:

  • There are some bugs in the design
  • The free version doesn’t offer the option to back up your chat history once a session has ended.

Price:

There are 5 different plans:

  • The free plan
  • The Starter plan: $15/month
  • The Basic plan:  $29/month
  • The Corporate plan: $59 plan
  • The Entreprise plan: $99/month

2. LiveAgent

Live Agent

LiveAgent is a help desk software that enables you to easily manage questions and support queries from your clients. They offer essential features including ticketing, live chat and an additional 175+ features.

Features:

  • Automated Ticket Distribution
  • Universal Inbox
  • Tags
  • Mass Actions for Agents
  • SPAM Filters
  • Canned Messages
  • Email Notifications

Pros:

  • Easy to use
  • You can manage queries from all social media sites in one place
  • Integrates with lots of other apps like Google Analytics, Zapier, Mailchimp, etc…

Cons:

  • It doesn’t integrate with that many CRMs.

Price:

They offer 3 plans:

  • Ticket: $15/agent/month
  • Ticket + chat: $29/agent/month
  • All-inclusive: $39/agent/month

3. LiveChat

Live chat

LiveChat is a chatting software trusted by over 28,000 companies. These include giants like Paypal, Adobe, Ted, Orange , and CBS.

It’s very easy to set up. All you have to do is copy a piece of code on your site and you’re set. You can even do this using a WordPress plugin if you don’t want to mess with your code.

Features:

  • Offline mode
  • Shortcuts/ canned messages
  • Visitor tracking and analysis
  • Ticketing system
  • Integration and addons (+130 integrations)

Pros:

  • Easy to use and to set up
  • Customizable theme and style.

Cons:

  • A little bit expensive
  • Their automation feature could be improved.

Price:

They offer 3 plans:

  • Starter: $16/month
  • Team: $33/month
  • Business: $50/month
  • Entreprise: Custom pricing based on each business

4. Acquire

Acquire

Acquire is a live chat software provider founded in 2009. It’s one of the most popular live chat service providers out there. With their automation features and their holiday themes, you’ll most likely find everything you’re looking for here.

Let’s take a quick look at what this tool has to offer in terms of features and pricing.

Features:

  • Various colors and styling options available
  • Allows file uploads
  • Automatic greeting message
  • Offline mode
  • Offers canned messages

Pros:

  • Easy to use and to set up
  • The co-browsing feature makes it really easy to see exactly what’s going on the visitor’s screen so it’s easier to help them out.
  • No need to download additional software

Cons:

  • Nothing in particular

Price:

They offer 3 plans:

  • Basic: $300/month
  • Pro: $950/month
  • All-inclusive: custom

5. Olark

Olark

Olark is a help desk and an online chat software designed to help you answer any questions or support queries that your customers might have. This tool is designed to close the gap between salespeople and potential buyers, enabling you to quickly address any issue that might come up.

Their features include profile management, AI chatbot, co-browsing, video calls and more.

Features:

  • Live chat
  • Profile management
  • AI chatbot
  • Screen sharing
  • Video and voice call
  • Email accounts

Pros:

  • Easy to use
  • Very customizable
  • Strong automation features

Cons:

  • Nothing in particular

Price:

They offer 3 plans:

  • Monthly : $17 /agent/month
  • For 1 Year : $15/ agent/month
  • For 2 Years : $12 /agent/month

6. Pure Chat

Pure chat

Pure Chat is a chat and visitor tracking software that helps you generate more leads and drive more sales. It enables you to start the conversation with multiples visitors at once instead of making them wait a few days to get an email response from you.

The tool gives you really helpful insights about your visitors such as their location, current page, which pages they viewed…etc.

Features:

  • Proactive chats and triggers
  • Transcriptions
  • Visitor information
  • Chatbox assignment
  • SSL security

Pros:

  • Easy to use and to implement
  • Useful reporting feature

Cons:

  • The tool doesn’t allow file uploads and conversation tagging

Price:

They offer 3 plans:

  • Free Plan
  • Growth Plan : $39 /month
  • Pro Plan : $79/month

7. Userlike

Userlike

Userlike is a company that comes from Germany. They offer various team features and CRM integrations so you won’t have to worry about integrating the chat software with your CRM.

They also have an interesting feature: chatbot. It manages your chat requests until a human agent is available.

They offer a 14-day trial if you want to take this tool for a spin.

Features:

  • Live chat
  • Shortcut/ canned messages
  • Visitor tracking and analysis
  • Can be used in 7 languages
  • Integrates with many other apps
  • Conversations are stored in a log

Pros:

  • Easy to use
  • Very customizable

Cons:

  • Visitors can’t upload files
  • It’s a bit expensive

Price:

They offer 4 plans:

  • Free Plan
  • Team Plan : €29 /month
  • Corporate Plan : €99 /month
  • Business Plan : €299 /month
  • Flex plan : custom pricing

8. Chatra

Chatra

Chatra is both a live chat software and an offline messaging tool for businesses of all sizes. It enables you to add a chatbox to your site to help you communicate with your customers in real-time.

Let’s take a look at what Chatra has to offer, including their pricing.

Features:

  • Auto messages and targeted chats
  • Conversation log
  • Group chats and user avatars
  • Multilingual chat widget
  • Notifications and read receipts

Pros:

  • Easy to use
  • Great support team

Cons:

  • The tool takes sometimes too long to load
  • The software could use a good reporting tool
  • The pricing plans are per agent and not per team

Price:

They offer 2 plans:

  • Free Plan
  • $15 /agent/month

9. ClickDesk

Clickdesk

ClickDesk is an all-in-one solution that offers help desk, phone support and social media integration.

With servers hosted in Google and Amazon cloud, they promise to offer a 99.95% uptime guarantee (which means that their service will be available 99.95% of the time, so pretty much always)

Let’s see what they have to offer.

Features:

  • Auto messages and targeted chats
  • Conversation log
  • Group chats and user avatars
  • Multilingual chat widget
  • Notifications and read receipts
  • Ticketing system
  • Supports mobile instant messaging clients

Pros:

  • Easy to use
  • Highly customizable

Cons:

  • The mobile app lacks some features

Price:

They offer 4 plans:

  • Free Plan (for 10 users)
  • Lite Plan : $14.99 /month
  • Pro Plan : $24.99 /month
  • Enterprise Plan : $39.99 /month

10. Smartsupp

Smartsupp

Smartsupp is a live chat software that offers visitor recording feature. It’s available in English, Danish, Hungarian, Czech, Russian, Dutch, Italian, Polish, German, French and Spanish.

Smartsupp offers a free forever plan for an unlimited number of agents. The two premium plans offer advanced features like Google Analytics integration and group analytics.

Features:

  • Auto messages
  • Agent rating
  • Android app
  • Chat transcripts
  • Chat transfer between agents

Pros:

  • Easy to use
  • The customer recording features gives you useful insights on user habits and experience (it shows you how users use your site and what you can improve)

Cons:

  • Lack of canned messages feature

Price:

They offer 2 plans:

  • Free Plan
  • Standard Plan : $10 /agent /month
  • Pro Plan : $19 /agent/month

11. Tidio

Tidio

Tidio is a web-based chat software that helps businesses communicate with their potential customers to address their questions and problems.

Its user-friendly interface and various features make it really easy for you to connect with your customers and increase your conversion rate as a result.

Here’s an overview of this tool.

Features:

  • Auto messages
  • Customizable chat widget
  • Offline message form
  • Chatbot
  • Visitor tracking and reporting

Pros:

  • Easy to use
  • The auto messaging feature is very useful to respond to customers that have standard questions

Cons:

  • Lack of canned messages feature

Price:

They offer 3 plans:

  • Free Plan
  • Communicator Plan : $15/month
  • Chatbox Package : $15/month

12. WebsiteAlive

Websitealive

WebsiteAlive offers customizable chat boxes with various launch options. For example, users can open the chat box by clicking on a button or it could be a pop up that displays on your site and invites the user to chat.

You can also create triggers specific URLs, time duration and page visits.

Features:

  • Co-browsing
  • Knowledge database
  • Visitor tracking
  • Agent scheduling
  • Geo targeting

Pros:

  • Easy to use
  • Their support team is quick to respond

Cons:

  • You have to switch between many tabs to use the different features

Price:

They offer 3 plans:

  • $30 /month
  • $50 /month
  • Custom price

13. Gist

Gist

Gist is an all-in-one communication platform that can be integrated with any website platform. The tool includes live chat, marketing automation, bots, scheduling, and a live chat support software to provide the best possible experience for your website visitors.

On their website, they claim to have more than 19,000 clients today.

Let’s dive in and see what you can get by using Gist.

Features:

  • Live chat
  • Facebook and Twitter integration
  • +44 languages supported
  • Customer profiles
  • Attach files

Pros:

  • Modern live chat
  • Marketing automation
  • Facebook messenger integration

Cons:

  • Sometimes the live chat poses some problems

Price:

They offer multiple plans ranging from $0 to $33.99/month

14. LiveAdmins

liveadmins

LiveAdmins is an app that provides multi-language live chat services for businesses to help them enrich their customer experience and get more customers.

They offer a reliable live chat solution so if you’re thinking about implementing this feature on your website, you should consider using LiveAdmins.

Here’s what you can get from LiveAdmins

Features:

  • Canned responses
  • Geo-targeting offline form
  • Proactive chat
  • Screen sharing

Pros:

  • Easy to use
  • The support team is always there to help you

Cons:

  • The mobile app is a bit outdated

Price:

They offer 4 plans:

  • $20 per seat/month
  • $50 per seat/month
  • $70 per seat/month
  • Premium (custom price)

Conclusion

We’ve gathered the best live chat service providers for you in this post.

If you read this article till the end, chances are you’re really interested in adding a live chat option to your site. If you’re still not sure which tool to pick, we recommend you go with Live Chat or Olark.

So, which tools are you going to use? Tell us in the comments. We’d really like to know what you picked!

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