Managing your customer service relation with the right free உதவி மேசை மென்பொருள் can be the do-or-die of building customer loyalty.
Today’s customers are extremely demanding and can be unforgiving. They want information and responses to their queries on the fly. They savor an interactive and responsive relationship between themselves and those with whom they do business.
According to a Forrester report, 53% of the adult US online shoppers are likely to skip out on their orders if they can’t get immediate answers to their queries while shopping.
Customer satisfaction is key, but never underestimate the benefits of equipping your staff with the right tools to execute their duties. Here are our top pick ticketing systems
FREE Help Desk Software & Ticketing Software1. LiveAgent
LiveAgent is a better, faster and more accurate help desk software because of its multichannel and live chat support. LiveAgent can help you achieve 2 important goals: Increase customer satisfaction and boost sales. LiveAgent simply integrates into your website and support channels without much complexity.
அம்சங்கள்
- Social media integration like Viber & Instagram
- Universal Inbox that collects tickets from all channels into one place
- Hybrid ticket stream
- நேர கண்காணிப்பு
- Departments to distribute ticket into separate agent departments
நன்மை
LiveAgent is a simple to use help desk support software that has advanced features to minimize workload and promote healthy customer-company relationships. Its hybrid channel stream solution centralizes ticketing into one space for faster resolution.
பாதகம்
Not any particular to talk of but there is no option to download the software on your computer whether it is Windows or Mac. You have to use the SAAS version.
2. ஹெல்ப்ஸ்பாட்
HelpSpot is a simple yet unique and intuitive Web-Based help desk ticketing software for driving customer service efficiency for small and medium-sized businesses. The robust customer service solution provides an interactive work space and delivers on speed and accuracy. Available in two versions, cloud-based and on-premise.
அம்சங்கள்
- Website widget,
- Batch operation, Automated workflows
- டிக்கெட் மேலாண்மை
- Custom branding, Integration
- Reporting, Knowledge management, Self-service
நன்மை
HelpSpot is a powerful application that supports high-level customizations; allows users to easily create unique portals; is configurable and can be customized. Businesses can store data on their own servers or in HelpSpot’s cloud.
பாதகம்
Unable to postpone ticket.
Cost to Upgrade
HelpSpot offers a FREE 21 day trial and their Enterprise edition offers both free and paid versions. Cost for upgrading goes from $599. There are over 10 enterprises and each supports a set number of agents.
3. Faveo
Purpose-built for start-ups and SMEs, Faveo is an easy to install, web-based support ticket system with a knowledge base and a built-in search option.
அம்சங்கள்
- ஐடி சொத்து மேலாண்மை
- அறிவு அடிப்படை மேலாண்மை
- டிக்கெட் மேலாண்மை
நன்மை
Faveo provides small businesses and SMEs with an A class ticket based support system that allows them to manage consumer queries to gain strategic insights and empower them to take those decisive decisions. The software is customizable and comes with easy to use step by step installation instructions. The responsive support team provides excellent service.
பாதகம்
It is not a basic helpdesk system and therefore has a bit of learning curb
Cost to Upgrade
Faveo has four paid cloud versions and four paid self-hosted versions. Price range for the cloud versions are $50 to $418/month. The self-hosted versions on the other hand, offers a Freelance version for free trial while the paid versions start at $480 and goes up to $2516. The charges for the self-hosted versions are a one time payment for a perpetual license. Support via phone and email are included.
4. HelpDeskZ
HelpDeskZ is a free open source PHP based software which allows you to manage your site’s customer support via a web-based support ticket system. This help desk ticketing system boast a user-friendly interface, multi-language translation capabilities and ability to receive and respond to customer queries.
அம்சங்கள்
- Email Integration,
- Customer DataBase
- Self Service Portal, Live chat system, Knowledge Base
- Alerts/Escalation, Automated Routing
- Contract Management, Ticket Management, SLA Management
நன்மை
HelpDeskZ is an efficient email service which delivers on seamless workflows. Users can automate workflows, keep abreast of negative ratings and promptly reach out to the reviewer so as to provide an overall better customer experience.
பாதகம்
Limited in its ability to implement suggestions for improvement to customer service.
Cost to Upgrade
HelpDeskZ is totally FREE!
5. Free Help Desk Software: EngageBay
EngageBay is an integrated marketing, sales & support automation platform with free CRM. EngageBay’s HelpDesk software helps users to seamlessly track, prioritize, and solve customer support tickets in minutes from an integrated, easy-to-use interface.
அம்சங்கள்
- வரம்பற்ற டிக்கெட்
- Ticket Views
- Service Automation & Routing
- அறிக்கையிடல்
- Unlimited Groups
- மறுமொழிகள்
- மேக்ரோஸ்
- பலன்பெறுவது
நன்மை
EngageBay is powerful, simple, and affordable. It also has a free plan. It offers loaded features such as support macros, ticket segmentation, routing and automation services, canned responses and detailed reporting. There is also a friend online support team with a 24/7 Live Rep.
பாதகம்
The free plan has some limitations.
6. Free Help Desk Software: Raiseaticket
Raiseaticket is a robust, insightful free cloud-based help desk management software that delivers on the centralization of customer services in a single portal. It is used by a range of clients to include Government, Small Business, Technology, Enterprise, Aviation, Customer Care and Contact Centers.
அம்சங்கள்
- Alerts / Escalation, Automated Routing
- Document Storage, Email Integration, Interaction
- Tracking, Multi-Channel Communication,
- சுய சேவை போர்டல்
- Service Level Agreement (SLA) Management, Ticket Management
நன்மை
Raiseaticket is versatile, easy to use, affordable and completely free. Supports up to 12,000 tickets per year. Responsive online support team with a 24/7 Live Rep.
பாதகம்
The software presents few minor bugs and the templates could do with some upgrade.
Cost to upgrade
Raiseaticket is a 100% free cloud helpdesk SaaS.
7. Free Help Desk Software: ஆதரவு பீ
Designed to deliver on collaborative customer support, this online ticketing system helps teams to organize, prioritize and collaborate on customer support emails. SupportBee is a complete ticketing system that allows the organization to scale the service according to their needs and without disrupting their operations.
அம்சங்கள்
- Ticket Management, Real-time auto-refresh,
- Embeddable contact forms, Customer interaction history,
- Custom and premade KPI reports, Team collaboration
- HTML email rendering,
- Multiple email address support
நன்மை
SupportBee is an easy to use, feature-rich email support software solution. The learning curb for using the software is basically zero as it is very similar to Gmail. Very minimal time is required for set up and there is no per agent fee, making it a great collaborative tool.
பாதகம்
Free plan offers only 1 email inbox.
Cost to Upgrade
SupportBee offers a 14 நாள் இலவச சோதனை and has two paid levels: Startup $13/user/month, and
Enterprise $17/user/month.
8. Free Help Desk Software: ஜோஹோ டெஸ்க்
Zoho Desk streamlines customer service for start-ups and provides technical support. Packages of the online ticketing system comprises best in class tools and a clean, easy to understand and easy to navigate interface.
It pulls all customer interactions from across multiple channels into its interface, allowing agents to seamlessly continue the conversation and assist customers.
அம்சங்கள்
- Ticketing System and Call Center Software
- Social Support Software
- Agent Productivity, Knowledge Base and Forums
- Company-wide Collaboration and Help Desk Essentials
- அறிக்கை மற்றும் நுண்ணறிவு
நன்மை
The FREE version supports three users and offers a slew of basic features. The software is very intuitive, easy to use and highly customizable. Easy integration with Zoho CRM, effortless ticket tracking, transparency across the platform. Drives performance competition amongst agents. Available on mobile and tablet.
பாதகம்
The downside to Zoho Desk is its lack of a chatbot like that found in Zoho Books.
Cost to Upgrade
Zoho Desk offers a 15- நாள் இலவச சோதனை, one FREE version and two paid versions: Professional and Enterprise. Upgrade cost between $12/agent/month to $25/agent/month.
9. Free Help Desk Software: LiveZilla
LiveZilla is a flexible help desk ticketing system that truly expands a company’s customer service capabilities by furnishing them with the requisite tools to take their Customer Support to the next level.
It allows for the Integration of customer communication activities into the company’s ticketing system, be it via Gateways such as நேரடி அரட்டை, Emails, Twitter or Facebook.
அம்சங்கள்
- மின்னஞ்சல் ஒருங்கிணைப்பு
- ஐடி சொத்து மேலாண்மை
- அறிவு அடிப்படை மேலாண்மை
- Real-time Chat, Real Time Visitor Monitoring,
- Ticket Management, Online Customer Support
நன்மை
LiveZilla helps businesses increase their customer reach across geographical boundaries. It allows for fast, accurate, and secure communication between you and your clients. LiveZilla enables live visit with site visitors. All the company’s data remains on your server.
பாதகம்
No Document storage and interaction tracking.
Cost to Upgrade
LiveZilla has two versions, LiveZilla One which is free and LiveZilla Pro which starts at 200€. Prices are in Euro and there are no recurring fees. You make a one time payment for a perpetual license and upgrade according to your needs by simply paying the difference between the packages.
10. Free Help Desk Software: மோஜோ ஹெல்டெஸ்ஸ்க்
Mojo Helpdesk is a robust platform that maintains speed and does not bow under the pressure even with a huge volume of users. A product of Google, this super simple help desk software is ideal for among other things, customer support, IT requests and Maintenance request.
It is integrated with GSuite, and overall enables internal task tracking where all requests (internal or external) are centralized and channeled into a user-friendly web interface and assigned to agents.
அம்சங்கள்
- Ticket and Case Management, Customizable SLA Management
- API Access, Canned responses
- Integration with Google Apps, Built-in Performance Tracking
- நிகழ்நேர அறிக்கை
நன்மை
Mojo Helpdesk is fast, intuitive and very affordable. It integrates well with mail services such as Yahoo to track tickets, problems and queries through the help desk. Mojo Number and leader boards encourages competition among agents.
பாதகம்
The app lacks integration, offers limited support for custom branding and has bare minimum reporting capabilities.
Cost to Upgrade
Mini Me, Mojo Helpdesk’s இலவச பதிப்பு supports three agents and allows for full ticket tracking. The three payment levels are: Pro $29/user/month, Enterprise $99/user/month, and Unlimited $399/user/month.
11. Free Help Desk Software: ProProfs உதவி மையம்
ProProfs Help Desk, a simple, intuitive cloud-based ticketing system, was designed to improve customer experience through the efficient handling of customer support queries and requests.
அம்சங்கள்
- Ticket management, Real-time Chat
- SLA Management, Automated Routing
- IT Asset Management, Knowledge Base Management
- தனிப்பயனாக்கக்கூடிய பிராண்டிங்
- Email Integration, Multi-Channel Communication, Self Service Portal
நன்மை
Fast and effective ticket resolution due to ticket prioritization, internal commenting and canned responses. Collaborative teamwork, timely responses to customers with faster ticket resolution and improved agent performance.
பாதகம்
There is no Network monitoring.
Cost to Upgrade
ProProfs Help Desk offers a 15- நாள் இலவச சோதனை and three paid versions: Team $39/month (annually), Business $79/month (annually), and Enterprise $399/month (annually).
12. Free Help Desk Software: SherpaDesk
SherpaDesk is a robust, cloud-hosted professional service automation (PSA) solution that focuses on what matters. With core business processes integrated into one solution, businesses can lend their attention to other vital areas. Suitable for small to medium sized business and personal service firms with techs in the field and for whom they need records of time and expenses.
அம்சங்கள்
- Alerts / Escalation, Automated Routing
- தனிப்பயனாக்கக்கூடிய பிராண்டிங்
- Email Integration, Interaction Tracking
- IT Asset Management, Knowledge Base Management, Ticket Management
- Real-time Chat, SLA Management
நன்மை
Purpose-built for IT pros, this help desk software greatly improves efficiency in core functions. Seamless project management, invoicing, time tracking, analytics, billing, and helpdesk ticketing. The result is far better service to clients. It is a scalable solution so personnel can be added to the team as needed.
பாதகம்
Lacks in multi-channel communication.
Cost to Upgrade
Sherpadesk offers a இலவச பதிப்பு, Single Agent, and two paid version, Base Camp and High Camp. The first tech is free for both Single Agent and Base Camp and each additional is $39/month.
13. Free Help Desk Software: Deskero
Deskero is a simple, highly efficient cloud-based help desk ticketing software that brings order to customer care service. Its suite of intuitive tools enables the software to leverage all the various social media channels and integrate all customer requests and queries into a single platform.
அம்சங்கள்
- Alerts / Escalation, Ticket Management
- Customizable Branding, Real-time Chat, Self Service Portal
- Streamlined workflows, Email Integration,
- Knowledge Base Management, Multi-Channel Communication,
- SLA Management, Analytics and Reports
நன்மை
Deskero is designed to help businesses get a better angle on their social media interaction with their clients, and to assimilate that social engagement into customer care.
Streamlining social media engagement through a simple, effective platform helps agents to avoid the chaos of trying to monitor several platforms and browser pages at the same time. This allows for better brand representation.
பாதகம்
Email integration is difficult.
Cost to Upgrade
Deskero offers இலவச சோதனை and four paid plans: Start, Grow, Business and Premium. The first agent for the Start plan is free and $4/agent thereafter. The other plans start at $9, $25 and $90/agent respectively.
தீர்மானம்
In the same breath that your customers expect you to value their time and be responsive to them, you as a company expect your software vendor to be the same for you.
Take the time to not only identify your business needs and vet the மென்பொருள் விருப்பங்கள் out there to find the perfect solution, but also pay attention to factors such as vendor responsiveness to customer support, the speed at which they add the features you request, their openness to feedback, reliability and their time of expertise in the field.
Which of these softwares would you elect to take your business to the next level? Let us know in the comments section below…
