Today we present you list of the best Live Chat Software.
But first, listen to this:
If you’re an online business, getting more customers must be one of your top priorities, right? If it’s not, then you’re pretty much doomed as a business.
That’s where live chat comes in.
According to a study made by Hubspot, 82% of customers rate an immediate response as important when they have a marketing or sales questions.
Pudete ancu check out questu post by Neil Patel to better understand why you actually need to set up live chat on your site.
What does 'stu garbu, per voi?
It means that not using live chat on your site is causing you to lose tons of clients every day.
The bottom line is you need to start using live chat if you want to skyrocket your conversion rate, and we’re going to help you out by showcasing the best live chat software in this post.
U megliu software di chat in diretta1. LiveChat
LiveChat is a chatting software trusted by over 28,000 companies. These include giants like Paypal, Adobe, Ted, Orange , and CBS.
It’s very easy to set up. All you have to do is copy a piece of code on your site and you’re set. You can even do this using a WordPress plugin if you don’t want to mess with your code.
Features:
- Modu offline
- Shortcuts/ canned messages
- Visitor tracking and analysis
- Sistema di biglietteria
- Integration and addons (+130 integrations)
Runzinu
- Easy to use and to set up
- Customizable theme and style.
Cons
- Un pocu caru
- Their automation feature could be improved.
Prezzo:
They offer 3 plans:
- Starter: $ 16 / mese
- Squadra: $ 33 / mese
- Affari: $ 50 / mese
- Entreprise: Custom pricing based on each business
2. Tidiu
Tidiu is a web-based chat software that helps businesses communicate with their potential customers to address their questions and problems.
Its user-friendly interface and various features make it really easy for you to connect with your customers and increase your conversion rate as a result.
Here’s an overview of this tool.
Features:
- Auto messages
- Customizable chat widget
- Offline message form
- chatbot
- Visitor tracking and reporting
Runzinu
- Easy à utilizà
- The auto messaging feature is very useful to respond to customers that have standard questions
Cons
- Lack of canned messages feature
Prezzo:
They offer 3 plans:
- Pianu Libera
- Communicator Plan : $15/month
- Chatbox Package : $15/month
3. U mo LiveChat
My LiveChat offers an easy and totally free option to communicate with your prospects. As you might expect, it offers live chat services to help you close more sales by answering any question that your customers might have.
Here’s a small list of features that you can expect from My LiveChat:
Features:
- Multiple chat sessions
- Criptu SSL
- Monitoraghju di u trafficu in tempu reale
- Customizable chat pop up
Runzinu
- Hè gratuitu per aduprà.
- Fà assai sèmplice per creà
- You can customize the look of your chat box as needed.
- You can also customize the chat box based on the visitor’s geographical location, which is pretty cool.
Cons
- There are some bugs in the design
- The free version doesn’t offer the option to back up your chat history once a session has ended.
Prezzo:
There are 5 different plans:
- U pianu liberu
- The Starter plan: $15/month
- The Basic plan: $29/month
- The Corporate plan: $59 plan
- The Entreprise plan: $99/month
4. LiveAgent
LiveAgent is a help desk software that enables you to easily manage questions and support queries from your clients. They offer essential features including ticketing, live chat and an additional 175+ features.
Features:
- Automated Ticket Distribution
- Inbox universale
- Tags
- Mass Actions for Agents
- Filtri SPAM
- Missaghji in conserve
- Email avisi
Runzinu
- Easy à utilizà
- You can manage queries from all social media sites in one place
- Integrates with lots of other apps like Google Analytics, Zapier, Mailchimp, etc…
Cons
- It doesn’t integrate with that many CRMs.
Prezzo:
They offer 3 plans:
- Ticket: $15/agent/month
- Ticket + chat: $29/agent/month
- All-inclusive: $39/agent/month
5. REVE Chat
REVE Chat provides an effective chat solution to all your customer support needs. REVE Chat has been trusted by renowned companies like Telenor, Samsonite, Al-Tijari, MSE, Southeast Bank, and many more. Also, the 5-star user ratings speak for themselves.
The main thing popular among users is its social media multi-channeling feature that brings all your messages from Facebook, Viber, Skype, and Telegram under one roof. Especially for Skype, REVE has a messenger bot to take care of a few canned responses.
Features:
- Gestione di u dipartimentu
- Spartuta Screen
- Integrazione multicanale
- Vista Clienti
- Analytics di i visitatori
Runzinu
- Easy to setup and no credit card required
- Instant video chat without requiring any additional plugins
- Screen sharing makes query resolution all the more intuitive & fast
Cons
- Periudu di prova di 14 ghjorni
- External integrations are limited to 16 instances
Prezzo:
You get 3 plans to choose from on a per agent basis:
- Standard: $ 15 / mese
- Avanzatu: $ 25 / mese
- Impresa: $ 50 / mese
6. acquistà
Acquire is a live chat software provider founded in 2009. It’s one of the most popular live chat service providers out there. With their automation features and their holiday themes, you’ll most likely find everything you’re looking for here.
Let’s take a quick look at what this tool has to offer in terms of features and pricing.
Features:
- Various colors and styling options available
- Allows file uploads
- Automatic greeting message
- Modu offline
- Offers canned messages
Runzinu
- Easy to use and to set up
- The co-browsing feature makes it really easy to see exactly what’s going on the visitor’s screen so it’s easier to help them out.
- No need to download additional software
Cons
- Nunda in particulare
Prezzo:
They offer 3 plans:
- Basicu: $ 300 / mese
- Pro: $ 950 / mese
- All-inclusive: custom
7. Live Chat Software: Olark
Olark is a help desk and an online chat software designed to help you answer any questions or support queries that your customers might have. This tool is designed to close the gap between salespeople and potential buyers, enabling you to quickly address any issue that might come up.
Their features include profile management, AI chatbot, co-browsing, video calls and more.
Features:
- Live chat
- Gestione di u prufilu
- Chatbot AI
- U sparte di schermu
- Video and voice call
- E-mail accounts
Runzinu
- Easy à utilizà
- Moltu persunalizabile
- Forti funzioni d'automatizazione
Cons
- Nunda in particulare
Prezzo:
They offer 3 plans:
- Monthly : $17 /agent/month
- For 1 Year : $15/ agent/month
- For 2 Years : $12 /agent/month
8. Live Chat Software: Puru Chat
Pure Chat is a chat and visitor tracking software that helps you generate more leads and drive more sales. It enables you to start the conversation with multiples visitors at once instead of making them wait a few days to get an email response from you.
The tool gives you really helpful insights about your visitors such as their location, current page, which pages they viewed…etc.
Features:
- Proactive chats and triggers
- Transcrizioni
- Infurmazione per i visitatori
- Chatbox assignment
- Sicurezza SSL
Runzinu
- Easy to use and to implement
- Useful reporting feature
Cons
- The tool doesn’t allow file uploads and conversation tagging
Prezzo:
They offer 3 plans:
- Pianu Libera
- Growth Plan : $39 /month
- Pro Plan : $79/month
9. Live Chat Software: Userlike
Userlike is a company that comes from Germany. They offer various team features and CRM integrations so you won’t have to worry about integrating the chat software with your CRM.
They also have an interesting feature: chatbot. It manages your chat requests until a human agent is available.
They offer a 14-day trial if you want to take this tool for a spin.
Features:
- Live chat
- Shortcut/ canned messages
- Visitor tracking and analysis
- Can be used in 7 languages
- Integra cù parechje altre app
- Conversations are stored in a log
Runzinu
- Easy à utilizà
- Moltu persunalizabile
Cons
- It’s a bit expensive
Prezzo:
They offer 4 plans:
- Pianu Libera
- Team Plan : €29 /month
- Corporate Plan : €99 /month
- Business Plan : €299 /month
- Flex plan : custom pricing
10. Live Chat Software: chatra
Chatra is both a live chat software and an offline messaging tool for businesses of all sizes. It enables you to add a chatbox to your site to help you communicate with your customers in real-time.
Let’s take a look at what Chatra has to offer, including their pricing.
Features:
- Auto messages and targeted chats
- Conversation log
- Group chats and user avatars
- Multilingual chat widget
- Notifications and read receipts
Runzinu
- Easy à utilizà
- Grande squadra di supportu
Cons
- The tool takes sometimes too long to load
- The software could use a good reporting tool
- The pricing plans are per agent and not per team
Prezzo:
They offer 2 plans:
- Pianu Libera
- $15 /agent/month
11. Live Chat Software: Cliccate
ClickDesk is an all-in-one solution that offers help desk, phone support and social media integration.
With servers hosted in Google and Amazon cloud, they promise to offer a 99.95% uptime guarantee (which means that their service will be available 99.95% of the time, so pretty much always)
Let’s see what they have to offer.
Features:
- Auto messages and targeted chats
- Conversation log
- Group chats and user avatars
- Multilingual chat widget
- Notifications and read receipts
- Sistema di biglietteria
- Supports mobile instant messaging clients
Runzinu
- Easy à utilizà
- Hè assai customizable
Cons
- The mobile app lacks some features
Prezzo:
They offer 4 plans:
- Free Plan (for 10 users)
- Lite Plan : $14.99 /month
- Pro Plan : $24.99 /month
- Enterprise Plan : $39.99 /month
12. Live Chat Software: Smartsupp
Smartsupp is a live chat software that offers visitor recording feature. It’s available in English, Danish, Hungarian, Czech, Russian, Dutch, Italian, Polish, German, French and Spanish.
Smartsupp offers a free forever plan for an unlimited number of agents. The two premium plans offer advanced features like Google Analytics integration and group analytics.
Features:
- Auto messages
- Valutazione di l'agente
- 'app Android
- Chat transcripts
- Chat transfer between agents
Runzinu
- Easy à utilizà
- The customer recording features gives you useful insights on user habits and experience (it shows you how users use your site and what you can improve)
Cons
- Lack of canned messages feature
Prezzo:
They offer 2 plans:
- Pianu Libera
- Standard Plan : $10 /agent /month
- Pro Plan : $19 /agent/month
13. Live Chat Software: Gist
Gist is an all-in-one communication platform that can be integrated with any website platform. The tool includes live chat, automatizazione di marketing, bots, scheduling, and a live chat support software to provide the best possible experience for your website visitors.
On their website, they claim to have more than 19,000 clients today.
Let’s dive in and see what you can get by using Gist.
Features:
- Live chat
- Facebook and Twitter integration
- +44 languages supported
- Profili di i clienti
- Attaccà i fugliali
Runzinu
- Modern live chat
- Automazione di marketing
- Facebook messenger integration
Cons
- Sometimes the live chat poses some problems
Prezzo:
They offer multiple plans ranging from $0 to $33.99/month
cunchiusioni
We’ve gathered the best live chat service providers for you in this post.
If you read this article till the end, chances are you’re really interested in adding a live chat option to your site. If you’re still not sure which tool to pick, we recommend you go with Chat Live or Olark.
So, which tools are you going to use? Tell us in the comments. We’d really like to know what you picked!
