Today we present you list of the best Live Chat Software.
But first, listen to this:
If you’re an online business, getting more customers must be one of your top priorities, right? If it’s not, then you’re pretty much doomed as a business.
That’s where live chat comes in.
According to a study made by Hubspot, 82% of customers rate an immediate response as important when they have a marketing or sales questions.
You can also check out this post by Neil Patel to better understand why you actually need to set up live chat on your site.
What does this mean for you?
It means that not using live chat on your site is causing you to lose tons of clients every day.
The bottom line is you need to start using live chat if you want to skyrocket your conversion rate, and we’re going to help you out by showcasing the best live chat software in this post.
LiveChat is a chatting software trusted by over 28,000 companies. These include giants like Paypal, Adobe, Ted, Orange , and CBS.
It’s very easy to set up. All you have to do is copy a piece of code on your site and you’re set. You can even do this using a WordPress plugin if you don’t want to mess with your code.
Pros
Cons
They offer 3 plans:
Tidio is a web-based chat software that helps businesses communicate with their potential customers to address their questions and problems.
Its user-friendly interface and various features make it really easy for you to connect with your customers and increase your conversion rate as a result.
Here’s an overview of this tool.
Pros
Cons
They offer 3 plans:
My LiveChat offers an easy and totally free option to communicate with your prospects. As you might expect, it offers live chat services to help you close more sales by answering any question that your customers might have.
Here’s a small list of features that you can expect from My LiveChat:
Pros
Cons
There are 5 different plans:
LiveAgent is a help desk software that enables you to easily manage questions and support queries from your clients. They offer essential features including ticketing, live chat and an additional 175+ features.
Pros
Cons
They offer 3 plans:
REVE Chat provides an effective chat solution to all your customer support needs. REVE Chat has been trusted by renowned companies like Telenor, Samsonite, Al-Tijari, MSE, Southeast Bank, and many more. Also, the 5-star user ratings speak for themselves.
The main thing popular among users is its social media multi-channeling feature that brings all your messages from Facebook, Viber, Skype, and Telegram under one roof. Especially for Skype, REVE has a messenger bot to take care of a few canned responses.
Pros
Cons
You get 3 plans to choose from on a per agent basis:
Acquire is a live chat software provider founded in 2009. It’s one of the most popular live chat service providers out there. With their automation features and their holiday themes, you’ll most likely find everything you’re looking for here.
Let’s take a quick look at what this tool has to offer in terms of features and pricing.
Pros
Cons
They offer 3 plans:
Olark is a help desk and an online chat software designed to help you answer any questions or support queries that your customers might have. This tool is designed to close the gap between salespeople and potential buyers, enabling you to quickly address any issue that might come up.
Their features include profile management, AI chatbot, co-browsing, video calls and more.
Pros
Cons
They offer 3 plans:
Pure Chat is a chat and visitor tracking software that helps you generate more leads and drive more sales. It enables you to start the conversation with multiples visitors at once instead of making them wait a few days to get an email response from you.
The tool gives you really helpful insights about your visitors such as their location, current page, which pages they viewed…etc.
Pros
Cons
They offer 3 plans:
Userlike is a company that comes from Germany. They offer various team features and CRM integrations so you won’t have to worry about integrating the chat software with your CRM.
They also have an interesting feature: chatbot. It manages your chat requests until a human agent is available.
They offer a 14-day trial if you want to take this tool for a spin.
Pros
Cons
They offer 4 plans:
Chatra is both a live chat software and an offline messaging tool for businesses of all sizes. It enables you to add a chatbox to your site to help you communicate with your customers in real-time.
Let’s take a look at what Chatra has to offer, including their pricing.
Pros
Cons
They offer 2 plans:
ClickDesk is an all-in-one solution that offers help desk, phone support and social media integration.
With servers hosted in Google and Amazon cloud, they promise to offer a 99.95% uptime guarantee (which means that their service will be available 99.95% of the time, so pretty much always)
Let’s see what they have to offer.
Pros
Cons
They offer 4 plans:
Smartsupp is a live chat software that offers visitor recording feature. It’s available in English, Danish, Hungarian, Czech, Russian, Dutch, Italian, Polish, German, French and Spanish.
Smartsupp offers a free forever plan for an unlimited number of agents. The two premium plans offer advanced features like Google Analytics integration and group analytics.
Pros
Cons
They offer 2 plans:
Gist is an all-in-one communication platform that can be integrated with any website platform. The tool includes live chat, marketing automation, bots, scheduling, and a live chat support software to provide the best possible experience for your website visitors.
On their website, they claim to have more than 19,000 clients today.
Let’s dive in and see what you can get by using Gist.
Pros
Cons
They offer multiple plans ranging from $0 to $33.99/month
We’ve gathered the best live chat service providers for you in this post.
If you read this article till the end, chances are you’re really interested in adding a live chat option to your site. If you’re still not sure which tool to pick, we recommend you go with Live Chat or Olark.
So, which tools are you going to use? Tell us in the comments. We’d really like to know what you picked!
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